Support please? must I just throw my Laptop away?

Hi there,

I have purchased a HP laptop that has required a 4 digit PIN to be accessed for the duration I have been using it(over 6 months). All of a sudden my Password is incorrect and try the four digit code, it tells me "something has gone wrong and your code isn't available".

I have tried the password rest option online but I am not using the Phone number that my PC was registered with. ( I have contacted the service provider I was using and that number is unavailable to receive any SMS's or any information). Due to this I click the remaining option and tried to full in all the other details, but the email I registered the Laptop with was a new email that was never used to send any emails, so I cannot provide any information to recover my password or just simply log into my Laptop.

I have phoned Microsoft which told me there is no support in South Africa. The Microsoft Switchboard does not provide me with any options to regain my password. The microsoft.... "Chat to a human Support panel online" does not allow me to chat to a human, instead carrys on trying to redirect me to the password recovery page which again asks me information that does not exist.

Please tell me where I can physically take my Laptop too, to be unlocked? Or a number for "A HUMAN" that I can contact