Shoddy, expensive software and inferior service

I purchased MS Office Professional and have had endless issues trying to sync with my email accounts. This is the third time I have had to call into the Help desk to resolve. Its the first time they were totally unable to resolve either, and lost all my email folders and contents. too I requested the technician to ask her Manager to call me and to escalate the issue. Neither have been done. Manager did not call me and I was told this would happen today. Microsoft, I am not going to pay to resolve faulty software that was expensive to begin with. Kindly contact me to resolve. Ref ***. Many Thanks