No client services - only bot - pathetic

Was asked to log in and password not accepted then selected forgot password and that is when the bot run around started. this is been going for over a week where the reset questions have been answered with no feedback from MIcrosoft. when you phone the 24/7 helpline another bot answers. paying a substantial amount for microsoft subscription with NO client services available. The worst experience ever. what do i do now... definitely not pay for another subscription...can anyone help