Months have passed and still no service delivery

<p>My wife purchased an xbox for my birthday in Feb 2016 of this year at Makro. Everything was fine with the device as I only play soft copy games. One day i bought myself a physical copy and wanted to try the game, to my surprise my xbox does not read the game and any other disc I have tried since.</p> <p> </p> <p>So I pack it up and return it to Makro only to be told that I have to contact microsoft directly and that they cant do anything about it. Not wanting to start an arguement in store I said fine i will do so. I call microsoft the 19 Sept 2016, everything goes smoothly and they agree its a factory fault. It is now 21 Nov 2016 and to this day I still have not received a replacement of any sort.</p> <p> </p> <p>To make matters even worse I logged another request with Microsoft today (5 Dec 2016) and I was informed my warranty now is no longer valid even though the item was purchased in Feb and even though they told me they can see all the other requests logged before this have not been completed. This is horrible service if ever I've experienced it. The item is faulty and it is a known fault, i reported it with the warranty period and as soon as I experienced it. This level of service is putrid.</p> <p>Fuad.</p>