Microsofts non-existent support

I bought an Xbox Series S in December 2021. In March it decided to stop turning on, 4 months later,so I Tried to return it to Pick N Pay, where I had bought the console from, but they do not take returns in consoles. Instead, I had to log a repair order for my device on their website, which i did almost a month ago. The courier has no idea what is happening with my order, even Microsofts Repair Escalation Advocate, Elisa.C, cannot give me answers as to when i will be receiving my replacement console. Microsofts online support is poor and almost non-existant. No one from any part of Microsoft's “support” team, can seem to give me answers. Avoid their products like the plague, because when they break, you will have an absolute nightmare trying to get it repaired or returned.