Microsoft/Incredible Connection

This is unfortunately the most difficult company to get hold of when you need help. Below is my email directed at Microsoft with a few emails attached. The emails were given to me by Incredible Connection. Their lack of symphathy should also be highlighted here.

Good morning.

Could you possible give the correct details and process to follow to exchange or have my Lifechat LX-3000 repaired.

I have been on various website pages and asking for support. At Incredible Connection Cresta your email details were given to me. (XBOX whilst I need a Lifechat headset - not sure of the connection)

I am fed up for having to be driving around trying to get a replacement and being referred to your website that does not support a process for the repair or exchange of a broken product.

I purchased a Lifechat LX-300 in January 2019 from Incredible Connection Fourways Crossing. It has static in the left side and I cannot use it. It is used once or twice a month. I need it repaired or replaced.

What is my plan of action please. I stay in Johannesburg.

Serial number: *** Bought from Incredible Connection Fourways Crossing on the 22 January 2019

Please help me.