Microsoft Xbox ZA ****med me

My account was debited for a subscription that I didn’t authorise, but then the subscription was not active nor was it available on my purchase history. I informed their support countless times about the fact that I request a refund and I still haven’t recieved correspondence.

Every time I go into the Microsoft website and request a refund I’m told that nothing appears on my purchase history so they can’t help even though I’ve sent them the proof of my account being debited on the 19 of November.