Microsoft- Very bad service

Very frustrating experience- issue is still not sorted. I have been trying to get hold of the call center for about 3 months now. Everytime the operator tells me they will put me through and then after 15 minutes- no answer. I have paid my subscription but Microsoft now need to activate my account so I can use my business email - which I can't use now which is extremely frustrated. I have asked them if someone from the office can call me and they weren't helpful at all- and no call has been received from them. I have even received a reference number. CALL ME ASAP so we can sort this out!!!