Microsoft - they have the world monolopy, but how????

What a frustration to work with Microsoft and if you are an older person without the knowledge of the younger generation, you are in big trouble. "You need to fix your Microsoft account" However, if you try to do that, they send the code to an incomplete phone number(the country code as well as the 0 at the beginning is dropped), so you never receive your code! Microsoft - woohoo! Pathetic!