Microsoft Surface Pro 4 issue

I bought a Microsoft Surface Pro 4 about 2 and a half years ago via Amazon. It happened to be part of the 1% of the faulty products - admittedly produced by Microsoft. I tried to contact Amazon about the issue, but they redirected me to the Microsoft Support centre. I've been on phone calls with Microsoft for such long durations only for them to tell me that they can't help me or that their "hands are tied". They expect me to pay for shipping expenses both to and from their place of business in Germany - they also sent me the incorrect way bill, and I drove all the way to UPS for them to tell me it's wrong AND that I'm lacking multiple documents.

Upon receiving such poor customer service, I don't think I'll be buying any Microsoft products anytime soon.