Microsoft **** products and service

Last year we moved from the United States of America to South Africa ,My mother thought that a gift like an xbox one for Christmas would help ease the pressure on me so she purchased one from Microsoft store in the Florida Mall.Taking into consideration the voltage difference the company told my mother to buy the additional region power supply unit which was done . On Christmas I opened the Gift and the product refused to turn on .IT would just beep and the turn off. We contacted Microsoft and have been contacting them with email evidence of numerous case number but to no avail .My mother after months of arguing even agreed to pay for a repair of a brand new machine that was never used .They then had trouble filling out the digital support ticket .Please are the Microsoft staff untrained because they could not .Then during the 5month the manager of Microsoft South Africa came on the phone and APPOLOGIZED then said that a new replacement will be sent to us at NO CHARGE I HAVE NOT RECEIVED IT TO DATE.

Today was the funniest day of this whole experience when the agent told me he has no xbox but rather has a PLAYSTATION 4 this shocked me .Microsoft then told me that the problem was common with that model .I therefore would like to let others know so that they as hard working individuals cannot be ****** by this company.

My Email is ********** or phone on ********** 867 if you would like the photos of this experience dating all the way back to December.