Microsoft Service? Another Delta Airlines

<p>1. I purchased a new PC but could not transfer my existing legally purchased Microsoft License to my new Laptop. <br />2. I called various departments at the Microsoft call centres on numerous occasions to assist, all of which came to no avail. <br />3. Some of the advises given to me were – <br />a. Purchase a new Microsoft license irrespective of my ownership of a Microsoft 2013 license and ongoing monthly payment for Office;<br />b. Despite provision of a valid license code/ key, Microsoft stated that I had *******ly acquired all the Microsoft software; <br />c. Pay US$400 for a call out fee;<br />d. Purchase a new laptop. <br />4. When I tried to telephonically contact Microsoft South Africa directly (over 14 times), I could not get past the reception desk. The receptionist refused to put me through to customer complaints (or equivalent) or her manager.<br />5. I eventually gave my brand-new laptop to a IT company to setup as Microsoft online support had deleted all licenses during its “remote assistance”. <br />6. All my calls to Microsoft were recorded as are all of my emails stored. <br />7. I called Microsoft complaints line in the USA and advised them of this incident (offered this complaint line all the recordings) and they in turn ignored this complaint.<br />8. I cannot stop the existing monthly debit order (without recourse per advices from Microsoft) and thus am paying for two licenses that I do not need. I have further waisted a paid-up license based on Microsoft non-willingness to assist me. <br />9. The service levels offered to a paying customer are unacceptable. Microsoft as an entity should be ashamed and if an alternate provider was available at this point I would gladly make use of it. </p>