Microsoft SA does not exist

Why does Microsoft bother to have an office in South Africa, they do not answer their calls and when you do get through by luck, they can't help you and put you on hold forever. Once you get to an Agent in India(which you do not understand as they have heavy Indian accents) - they promise call backs and then ......wait for it, then they do not bother to attend to your query in any event. I have over 20 case numbers for the same problem for the last 8 months - still no reply. How can SAfrican consumer watch or however allow such a ******** company to operate in the manner they do. Surely they can make waves to USA Microsoft? Otherwise, why do we have a consumer watch at all? Another waste of taxpayers money.