Micro(Soft) or Micro(Hard): That's the question

Very Frustrating Experience with Microsoft RSA. Sending a replacement Game Console with NO POWER CABLE, NO CONTROLLER, NOT EVEN A CATALOGUE. I must admit the Online agents @ LiveChat were quite supportive but nothing seems right when it comes to placing orders and following-up cases. To make it worse, I've received a Power Adaptor, the FAULTY one that I've sent to Microsoft for the check, which doesn't even support the Game Console they've sent alone. You really made my kids' Christmas a Bollywood-drama.