Microsoft **** operating system.

I bought a 3 months old HP250 G9 laptop with Windows 11. The August update was *******ed and must have been loaded by the previous owner. When I installed Photoshop Elements 9 from the original discs it installed and prompt me to restart and after that the pawpaw struct the fan. The harddrive jammed because bitlocker kicked in. I do not have the unlock key nor do the original owner. I had to take the the laptop to a local it shop and they wiped the harddrive and re-installed Windows 11, as well as Windows Office. I have not got the invoice for the work done yet. Now Microsoft Publisher and Word is blocked and I cannot get out of that screen. If I reboot all the other programs work except Office programs...they are locked solid. Why must I pay for Microsoft **** O/S's *******ed update? Their service stink. If I had the money I would switch to Apple without thinking twice because Apple is not this unstable, as Windows.