Microsoft need a better call centre arrangement

I bought an Xbox One for my son on 22 July. On 12 August the controller stopped working. I made the mistake today of calling the MS call centre in South Africa. This must be an international call centre because on both calls I had people helping me with foreign accents that were difficult to understand. Before I could get to speak to them I had to go through 3.5 minutes of menus. It took 13 minutes on the first call and 31 minutes on the second call before they offered to call me back; all this to get MS to replace a faulty controller. The only reason why I didn't send the bundle back to Takealot was that it was just the controller.