Microsoft Customer Care Center: ***SUCKS

Been having an ongoing problem with Windows 7 Professional. Tried calling the Customer Care Centre several times and no one answers the phone even after waiting more than 25 minutes. I then contact the head office in Bryanston, Johannesburg. I would like to speak to someone that can explain how I can get support. The AA receptionists tell me that they don't not know how to help me so either put me through the non-answering customer care center again or cuts me off. Left a message for someone to call me with no response.