MICROSOFT CANCELATION AND SUPPORT

I am at my wits end with Microsoft. Firstly I am taking this complaint through hellopeter because there is virtually no way to get customer support from Microsoft that doesn't involve a ROBOT.

I canceled my account on 2019/09/09 and I was still paying for the account due to their idea that I would like to open it again, fine I understand. So the debit orders continued to come off.

Finally I received my final cancelation confirmation email on 2019/08/11 and I was expecting the debit orders to end right then and there. Ironically 10 days later I get debited for my canceled account! Today I am sitting with the same problem. I cannot keep paying for a product that I not only no longer use but have canceled!

Seriously Microsoft! Get a better support structure set in place for your customer support that doesn't involve me trying to explain to a ROBOT that I can't log into an account that I have canceled!

Please stop ALL debit orders once your customer has canceled their account! STOP *****ING MY MONEY!