Microsoft and Absa *****ing money from the average guy on the street

On 2 November 2021 I tried to purchase Far Cry 6. On Microsoft's site the transaction failed yet my Credit Card was billed and the money left my account. I tried contacting my bank Absa and they say the money has left my account I must contact Microsoft. I contact Microsoft and they say I must contact the bank. So between the two of you, you have ****** my money. Microsoft Help Desk just reads from a script and does even both to get any details from me just says oh contact the bank you're not interested in actually assisting the client resolve this matter.