Lack of after sales support for Microsoft Lumia and absolute ******* Customer Care Service

<p>My Lumia 640 (still in warranty) developed an issue with the battery (the battery has started to swell). I am aware that the battery on the device covers a limited 6 month warranty and that my phone is just over one year old. After contacting my cellular provider, I was advised to contact Microsoft South Africa directly to find out where I may get a new battery. I have several issue with Microsoft South Africa's after sales service:</p> <p> </p> <p>1. After following all of the telephonic prompts on their customer service line (***) I was referred to a web page which lead me to B2X (a third party company which provides customer care for Microsoft products).</p> <p> </p> <p>2. Although the B2X technician was helpful he did not know where I could source a new battery for my device. he advise me to call Microsoft back in order to find out.</p> <p> </p> <p>3. I phoned Microsoft Customer Care back and went through switchboard in order to find out where I could purchase a new battery. The switchboard operator put me back on the prompts which lead me back to point number 1.</p> <p> </p> <p>4. ANY Microsoft Lumia peripherals are hard to source ANYWHERE in South Africa except from the Microsoft Store.</p> <p> </p> <p>Overall, Microsoft South Africa you are seriously compromising the growth of an otherwise fantastic mobile device. You and you alone are soley responsible for its eventual demise in South Africa</p>