Disappointed with Microsoft Business Billing support

Extremely Disappointed with Microsoft Business 365 Subscription and Support

In early April, I attempted to cancel my Microsoft Business 365 monthly subscription, but the cancellation was unsuccessful. A few days later, I checked and saw that the subscription was still active and payment was still scheduled. I reached out to Microsoft support—even they were unable to cancel it.

As expected, the next billing cycle came, and the subscription fee was debited from my account. I reported this immediately, and Microsoft support claimed they had generated a refund receipt. However, no money reflected in my account. I contacted them again, and this time I was told the refund would be processed in the next billing cycle.

That billing cycle has now passed, and still no refund. I followed up yet again, but now the support team has simply gone silent.

It’s shocking and unacceptable that a company as large and reputable as Microsoft can have such a flawed billing system and unresponsive customer service. I’ve wasted time, money, and energy trying to resolve something that should have been simple.

At this point, it feels like I’ve been ignored and dismissed. Microsoft needs to take accountability and drastically improve their customer support processes.