Clueless about the actual products they sell

I recently renewed my subscription with Microsoft office 365 home.<br> <br> I purchased and renewed my monthly subscription for the office365 home package on the [URL Removed] website.<br> <br> Upon renewing my subscription, I was sent an order confirmation.<br> <br> My product still refused to activate. I then called the technical support line and dealt with someone named (\Cel").<br> <br> This person was rude"