Account blocked with no explination

<p>My Microsoft live account has been blocked due to some or other violation. I have tried contacting Microsoft Support for assistance and explination and they are refusing to respond. They are also refusing to release my company and personal documents from my account.</p> <p> </p> <p>I want to know what my violation was and how I violated their terms. I suspect that my account was hacked as I was hit by a rather nasty virus. Before I could change all my passwords, this happened</p>