Payment & Unresolved renewal issues.

It is quite a frustration to consult with an individual to resolve payment issues. I have been charged double last year, and when you use the online support tools; you get the run-around that does not resolve anything, stating that my account will reflect the payments made. This year the same happend: i was billed, made payment and kept on receiving correspondence that my account is in arrears. Again no successful online support or an available consultant. Now my account has been suspended, after it has been paid in full. I cannot yet again pay twice for a service who is insufficient with communication. I am now stuck with a paid account with no service. Does anyone know to who can reach out to, ro resolve these matters?