Billing Department needs to change how they handle purchases.

I bought 2 separate Mojang Minecraft Java Editions for both my kids a day apart on the 10th and 11th of September 2020. It was over R800. (thats a lot of money) As the game needs to be migrated to Microsoft I somehow could not access both games. I found them on twitter and asked for help. They helped me get back one account. The next is where I can't understand how their billing department works? Because the games were bought almost a year ago and I do not have the emails anymore as laptop was ****** with our ps4 and all games that December, I do not have proof of the TID (transaction id). BUT I do have the proof of payment on my bank statement for September 2020. I have my account name, the gamer username, email address , phone number, home address, Id number even the card number which I used to purchase the online games and they refuse to help me because I do not have the TID for the one game. I had to purchase the same game AGAIN which was another R400 odd rand. With anything in this world if you can show a proof of purchase made on your bank statement the day it was purchased and the exact amounts they would have received it will show from who it came, any business would be able to help you, so do they want to tell me that they can't check their bank records of those payments received on the exact date and amount I have? They ask me to sort it out with Microsoft, twice I have been in contact with Microsoft I kept all emails, and at the end they tell me to please contact Mojang again for purchasing game help. I am very upset as this is not quality customer service help, to just be told sorry we can't help you without a TID. Is it because it's easier for them to not make an effort to try and help? To say sorry just buy it again if you really want it?

I for one would think they CAN help me. They can go back on their bank statements for the 10th and 11th of September 2020 and they can go check the two payments made to them from my bank account, they would see my transaction and help me retrieve the game I paid over R400 for.

In the meantime because my kids LOVE Minecraft I had to purchase the same game AGAIN. And I think this is VERY unfair for them to simply refuse to help me.

Kindest Regards A very upset mom :(