Worthless ****. Horrible business

Have a read and decide for yourself:

Me:

Hi,

I was just on the phone with one of the consultants and explaining an issue that Spencer from Michanic caused. The phone was put down in my ear mid conversation.

The original job card was logged for a faulty headlight switch. The mechanic came out and did the inspection after which we were told that the headlight switch needs to be replaced and the alternator needed to be refurbished. Please not that the issue was ONLY with the headlight switch.

After the headlight switch was replaced, the indicators now work intermittently and the hazzard switch needs to be jammed with a piece of cardboard paper other it switches on by itself. There was never before an issue with the indicators or the hazzard switch.

Cosmo came out today from Michanic to try and fix the issue, but he was unable to. The car is now rendered u roadworthy because of the indicators and hazzard switch that was tampered with. Please tell me how you would like me to drive the car with no working blinkers or hazards?

This needs to be resolved immediately, otherwise I will be taking legal action. The level of service from Michanic has been disgraceful

Them:

Hi Sean Houghton-Hawksley,

Thank you for reaching out and bringing this to our attention. We sincerely apologize for the inconvenience and frustration caused by the issues you've experienced with your vehicle after our recent service. We understand how critical it is to have a fully functioning vehicle, especially when it comes to essential safety features like your indicators and hazard lights.

To resolve this, we will need to replace the hazard warning lights switch and repair the wiring to ensure everything functions smoothly.

Your quote was sent in this regard . If you are happy with our quote, you can secure the booking by making a secure online payment via a link "Accept quote and pay" on top or bottom of the quote or an EFT to banking details given. If EFT please send us proof of payment as well.

Thank you for your understanding and patience

Regards Monica Customer Success Champion

Me:

Sorry, but we will not be paying the quote. The indicators and hazzard switch was in FULLY WORKING CONDITION PRIOR TO THE HEADLIGHT SWITCH BEING REPLACED!

How can you expect me to pay to fix something that YOUR MECHANIC CAUSED?

I will await your response ASAP

Them:

Hi Sean Houghton-Hawksley,

We understand your concerns regarding the work performed on your vehicle. Our goal is to ensure that all issues are addressed to your satisfaction. The quote we provided reflects the necessary repairs to resolve the problems with the hazard switch that have arisen.

To ensure your vehicle operates correctly and safely, we recommend proceeding with the work outlined in the quote. This will address the current issues and restore full functionality to your vehicle. However we respect your decision of not paying for the quote.

Regards Monica Customer Success Champion

Me:

So you mess up my car, then I need to pay you so that you can fix your mistake?

You'll be hearing from my lawyer.

Stay well clear from these ****mers. They break your car and then charge you to fix their cause