HD
H D
1 reviews | Active since Jul 2024
19 Jul 2024, 12:41
Worst experience ever
DO NOT USE THEIR SERVICES!!! They request payment in advance to secure your booking, then from there on it is difficult to get hold of them, eventually arrived with the wrong parts(pipe) , a week and a half later it is still not fixed Asked for refund, still no response Bad doing business with them
Helpful (0)
Replies (1)0
Replies (1)
Michanic's replyOfficial
20 Jul 2024, 12:21Hi Hendrick,Thank you for your review. We are concerned, however, that your review does not accurately reflect the events.
You contacted us requesting a specific pipe and provided photos of the part, even before a proper diagnostic was conducted. Based on your request, we procured the pipe. Upon arrival, we found that the pipe you requested was incorrect.
Our mechanic, Mandla, identified the correct pipe and we provided you with a quote for it, which you declined. Despite this, we assured you that we would find a solution for you.We want to clarify that we were not at fault in this situation.
However, we acknowledge your concerns regarding communication. Our lines are open from 8 AM to 6 PM, and we offer multiple channels for contact. We will investigate this matter and work on improving our communication.
You contacted us requesting a specific pipe and provided photos of the part, even before a proper diagnostic was conducted. Based on your request, we procured the pipe. Upon arrival, we found that the pipe you requested was incorrect.
Our mechanic, Mandla, identified the correct pipe and we provided you with a quote for it, which you declined. Despite this, we assured you that we would find a solution for you.We want to clarify that we were not at fault in this situation.
However, we acknowledge your concerns regarding communication. Our lines are open from 8 AM to 6 PM, and we offer multiple channels for contact. We will investigate this matter and work on improving our communication.
Michanic's reply20 Jul 2024, 12:21
Official
Hi Hendrick,Thank you for your review. We are concerned, however, that your review does not accurately reflect the events.
You contacted us requesting a specific pipe and provided photos of the part, even before a proper diagnostic was conducted. Based on your request, we procured the pipe. Upon arrival, we found that the pipe you requested was incorrect.
Our mechanic, Mandla, identified the correct pipe and we provided you with a quote for it, which you declined. Despite this, we assured you that we would find a solution for you.We want to clarify that we were not at fault in this situation.
However, we acknowledge your concerns regarding communication. Our lines are open from 8 AM to 6 PM, and we offer multiple channels for contact. We will investigate this matter and work on improving our communication.
You contacted us requesting a specific pipe and provided photos of the part, even before a proper diagnostic was conducted. Based on your request, we procured the pipe. Upon arrival, we found that the pipe you requested was incorrect.
Our mechanic, Mandla, identified the correct pipe and we provided you with a quote for it, which you declined. Despite this, we assured you that we would find a solution for you.We want to clarify that we were not at fault in this situation.
However, we acknowledge your concerns regarding communication. Our lines are open from 8 AM to 6 PM, and we offer multiple channels for contact. We will investigate this matter and work on improving our communication.