JA
Jozanne A

1 reviews | Active since Mar 2010

27 Sept 2023, 15:04

Unapologetic Misrepresentation of services

If I could give zero stars, I would. We initially were quoted for replacement of our CV joints. 3 months after the CV joints were done, we are experiencing issues with said CV joints that were supposed to have a 6 month warranty. When we called and provided them with the proof of the damage, they only fixed half of their mess. 2 weeks later, we are struggling with the same issue on the other side. And they have the audacity to quote us the price that we initially paid so that they can fix their mess.

Zee and Desmond keep trying to explain that there's a difference between inner and outer CV joints, when the exorbitant fees paid was for the full CV joint on both sides. When we asked for proof that we only agreed on paying for internal CV joints, they sent an internal message that was sent after the fact, and did not reflect the quote or the agreed amount at all. If you want absolutely appalling after sales service and constant returning because of half jobs, inconsistent information and just downright lies, then by all means go to Michanic.

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Replies (1)
Michanic
Michanic's reply04 Oct 2023, 12:36
Official
Apologies for the inconvenience. CV joints for your car are not available and we made you aware. We went out of our way to resolve this at no additional cost to you. It is disheartening to get a review like this knowing we did our best and kept all our promises to you and you car is 100% fine now without you having had to get anyone else. We hope that the issues are resolved now and should you have any issues, feel free to contact us