Second Experience with Michanic – No Aftercare, No Accountability

Workmanship Issues | Poor Service | Ignored Complaint | Warranty Not Honoured

We used Michanic last year and had a good experience, which led us to book them again on 9 July 2025 for a minor service and cambelt/belt replacement on our Fiat 500X.

That decision has cost us time, money and confidence in their workmanship.

Immediately after the service, we experienced the following:

Turbo system error (P0236)

Cruise control failure

Starter noise

Central locking malfunction

We raised this with them promptly. A mechanic was sent — but he was argumentative, did not inspect the issues properly, and re**** solely on a diagnostic tool that failed to detect an obvious cruise control fault while it was not working. His logic: “If it works now, then it’s fine.”

They then quoted nearly R8,000 — including R1,500+ VAT for a wiring inspection that was never actually performed. The “diagnostic report” was a casual WhatsApp message, dumped into a PDF.

We were promised by their support agent on Friday that a manager would be in contact. To date, we have had no follow-up whatsoever.

To make matters worse, the cruise control failed again while driving on the highway.

Michanic's 6-month workmanship warranty means nothing if they refuse to engage when something goes wrong. This entire situation has now been escalated to MIOSA, and we are placing this review to inform other customers of the risks of trusting their aftercare.