sK
shimane K

1 reviews | Active since Jul 2013

15 Jul 2019, 16:23

Refusing to assist with a faulty part installed by them!!!

I requested care care click to assist a repair for my car, the changed the thermostat on the 29th Of may 2019, the next day i called them to compliant about a rattling sound on my car right after they have changed this thermostat and they their mechanic said there was nothing wrong with my car, immediately i was experiencing problems with my car not starting as normal and over heating, i took my car in to be checked and i was advised that the thermostat is faulty and not opening. i called the company and they are refusing to assist, they did not even offer to check the problem and blaming me for using another service provider since they failed to assist me. the part should be under warranty since this was installed, they advised that the warranty is void since the other service provider worked on the cooling system and they have messed up the system. The problem was there even before i took the car in to a different service provider because they " could not find a fault" but wanted to charge me for a engine overhaul which i didn't want to pay because the issue arose right after this thermostat was installed.

0
Replies (4)
Michanic
Michanic's reply15 Jul 2019, 16:44
Official
Hi Shimane, Thank you for your rating. We always appreciate honest acomplaints and/or compliments.  We have asked you to provide certain information which you have been unable to provide. We are still here to assist in anyway possible if you can empower us with the information we need. Thank you.
sK
shimane K's update16 Jul 2019, 07:40
Reviewer Update
Hi , what information ? What you need to do is To test whether the part you sold to me is working or not, instead you are making unfounded allegations. You need to take responsibility for your job.
sK
shimane K's update25 Jul 2019, 12:01
Reviewer Update
I spoke to Gontse from care care click dispute resolution department and we have agreed that they will replace my thermostat.

Thank you for finally coming back with a positive response and resolving my issue.
Michanic
Michanic's reply27 Dec 2019, 14:52
Official
 Dear Shimane, we apologize for frustration. Since we couldn't resolve the issue amicably between ourselves, you elected escalation to Ombudsman. We received a letter from MIOSA ruling in our favor based on our submission. We strive customer for customer excellence and would still like to assist you.