mM
majubere M
1 reviews | Active since Jun 2016
25 Mar 2022, 14:21
NO SHOW !!!!!!!!!!!!!!
ive booked my car for rear break replacement and made immediate payment ,the service was kooked for 12:00 ,25 March 2022. the time came and pass no call nothing , i called then no ansa even went to their offices there is no one then i email no ansa until i send an email with caps in red , they call at 12:38 not sure where the machinic is .i asked to be refunded so i can seek help from other services providers ,the gentleman i spoke to said he is waiting for account to send proof of payment,that time i have a commitment weekend with my son dts the reason i needed my breakes replaces ..am still waiting for the refund .Am so hurt i cant even pretend.CAN I HV MY MONEY BACK
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Replies (2)
Michanic's replyOfficial
29 Mar 2022, 15:25Hi Majubere.
We do and have apologized to you for the inconvenience however it is perhaps an hyperbole to state a no show. Yes the mechanic was late and failed to communicate however you refused the mechanic to do the work as he was 5 minutes away.
Also please do acknowledge that you were refunded in full without any hesitation from our side. As we have said, sometimes life happens while the mechanic is on the way but the fact is that you refused a different time which was 40 minutes later than your original appointment. Your brakes could have been done in no time as we did with the service of your car however you were frustrated and we do understand.
Let us know if there is anything else we can help with
We do and have apologized to you for the inconvenience however it is perhaps an hyperbole to state a no show. Yes the mechanic was late and failed to communicate however you refused the mechanic to do the work as he was 5 minutes away.
Also please do acknowledge that you were refunded in full without any hesitation from our side. As we have said, sometimes life happens while the mechanic is on the way but the fact is that you refused a different time which was 40 minutes later than your original appointment. Your brakes could have been done in no time as we did with the service of your car however you were frustrated and we do understand.
Let us know if there is anything else we can help with
Michanic's reply29 Mar 2022, 15:25
Official
Hi Majubere.
We do and have apologized to you for the inconvenience however it is perhaps an hyperbole to state a no show. Yes the mechanic was late and failed to communicate however you refused the mechanic to do the work as he was 5 minutes away.
Also please do acknowledge that you were refunded in full without any hesitation from our side. As we have said, sometimes life happens while the mechanic is on the way but the fact is that you refused a different time which was 40 minutes later than your original appointment. Your brakes could have been done in no time as we did with the service of your car however you were frustrated and we do understand.
Let us know if there is anything else we can help with
We do and have apologized to you for the inconvenience however it is perhaps an hyperbole to state a no show. Yes the mechanic was late and failed to communicate however you refused the mechanic to do the work as he was 5 minutes away.
Also please do acknowledge that you were refunded in full without any hesitation from our side. As we have said, sometimes life happens while the mechanic is on the way but the fact is that you refused a different time which was 40 minutes later than your original appointment. Your brakes could have been done in no time as we did with the service of your car however you were frustrated and we do understand.
Let us know if there is anything else we can help with
Michanic's replyOfficial
03 May 2022, 10:21Hi Majubere, it was not a no show. The mechanic was late and you elected not to wait an additional 15 minutes which we understand. You have worked with us before and that is why you probably came back. Unfortunately sometime there is loadshedding, robots not working and traffic. we wish we could do something about this just like everyone but it is beyond our power.
we have fully refunded you and hopefully we can make it up to you some day soon.
we have fully refunded you and hopefully we can make it up to you some day soon.
Michanic's reply03 May 2022, 10:21
Official
Hi Majubere, it was not a no show. The mechanic was late and you elected not to wait an additional 15 minutes which we understand. You have worked with us before and that is why you probably came back. Unfortunately sometime there is loadshedding, robots not working and traffic. we wish we could do something about this just like everyone but it is beyond our power.
we have fully refunded you and hopefully we can make it up to you some day soon.
we have fully refunded you and hopefully we can make it up to you some day soon.