NEVER USE MICHANIC - WORST COMPANY TO USE. OVERCHARGE AND REFUSE TO REFUND YOU

PLEASE do not use this company to fix anything in your vehicle. They overcharge for labour and refuse to refund you. I had 1 pencilcoil that I needed to replace. The Biggest mistake of my life was to contact Michanic, assuming they were legit. The call centre guy named Zwothe charged me for 5 hours of labor. The coil was replaced in 30minutes. I paid R4000 for this upfront, as they will not schedule the work if payment is not made. Imagine my shock when they refuse to pay the overcharge for labour? I spoke to the mechanic who said they always do this, and then get the mechanics in their mess. A new person started working there some time ago and he said he was the Manager, and he would help me. They fired him, and got someone who plays their game. Unsuspecting customers out there need good decent customer service, and this company does not deliver that at all. its been 2 years and hundreds of emails to michanic, the most recent one where another new lady calling herself the custormer service champion named Monica (she does not give her surname which is odd) she said she would "look into" this and get back to me. That was a month ago. No contact. They think if they keep quiet, I will also keep quiet. PLEASE DO NOT use Michanic. Rather go to any other reputable mechanic who will not de***** you. R2800 is alot of money to ***** from one customer. Imagine how many others are caught up in this same dilema? You call the call centre, and they never help you. They just pass the buck to someone else. Zwothe still works there and is still overcharging people, and is still ducking and diving.