Michenic Not Taking Responsibility.

Michanic not taking accountability. I have been their client for over 4 years. I would contact them for all my and my wife’s car problems and services.

Last year in February I contacted them for the clutch kit replacement for my wife’s car. They initially brought the wrong clutch. They had to leave my car dismantled with the gearbox down overnight. They came back the following day to continue with the job. A year later (yesterday)I took the car for a service. I was told that there was a gearbox leak. Also I could see that the engine had some dust that was stuck on oil. The service agent asked me if I had the gearbox worked on. I bought the car brand new. I told him about the clutch kit replacement. He confirmed that there was a problem with that installation.

I contacted Michenic for assistance. They told me they cannot help me because their warranty is 6 months and 6000km. They proposal that they can send a technician to come have a look. They charged me R1000. The technician came and sent a report to them confirming the leak was coming from the gearbox.

They now want to charge me more money to fix the problem. Question is why did they send a technician to my house to confirm what I already knew. My understanding was that this technician was coming to fix the problem i already knew.