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Peter D

1 reviews | Active since Feb 2021

12 Sept 2021, 12:38

Deeply Dissapointed

I do not think I got value for money in fact, it is going to cost me even more after using Michanic.

I needed a new cluster fitted to my Jeep, it was done but afterwards, I was told I need it to be programmed by a Jeep service centre. Why on earth then send a technician, if this is indeed the case, would it not have made more sense to let me know before hand as I would have then taken it directly to a Jeep service centre?

One should be told before booking a company that they could not complete the job appropriately.

I have sent two follow up emails asking they the job was not completed and each time they have gone unanswered.

Due to the above, I cannot recommend Michanic.

0
Replies (3)
Michanic
Michanic's reply30 Sept 2021, 09:08
Official
Hi Peter, thank you for your review. we always respond to our customers. We have escalated to the service manager and we will contact you shortly as this should not be the case.
PD
Peter D's update04 Oct 2021, 17:28
Reviewer Update
I did have a service representative call me back last week, as I was in a meeting we agreed they would call back later that afternoon, I still await that callback?
Michanic
Michanic's reply29 Nov 2021, 09:26
Official
Hi Peter, really sorry about the misunderstanding. We have done as much as we can and some security aligned features on the car, unfortunately can be done by manufactures