Can do better.

The first mechanic I rated four stars. The office called well ahead of time to advise he'd be 30mins late because his previous appointment ran overtime , but he ended up being 1h30mins late. He was professional and thorough on arrival though.

The second mechanic I rated two stars. He was also late, called at 9am (the time of the appointment) to tell me he was 15km away. My vehicle required a new battery which he advised he'd collected in the morning and was the reason he was late - it should have been collected the previous day for a 9am appointment. He called again at 9:10am to ask for my location - which had been provided with the booking. All of the above showed poor preparedness and could have been disastrous for me had there been any traffic.