BAD

However; if you review my communication throughout the service I'm not that happy. I appreciate the effort made to finish the service (engine overhaul) but there's poor commitment to complete the job.

- when assign a job; rather reasoning same mechanic from start to finish instead of interchanging them based on availability; the assigned mechanic need to honesty report if they are struggling or failing.

Pricing; you overprice you service and which doesn't match the output service; you couldn't even do a car wash ... even when the car was ready for collection last week doesn't seem to have been reviewed if all was in order; wiper pipe cutted short and not connected. This morning I discovered engine mount loose nut (attached video)

For big jobs such as engine overhaul; rather adopt to do them at your workshop since doing them remotely it's failing; you set appointment and never pitch; until I had to inquire and the was no prompt update or progress sometime.

Servicing a small engine for almost 5 months; If I hadn't opted to bring the car to your workshop I believe even now we could still have back and forth.

For future; have your in-house towing.

I have lost a lot of income and time ... which still costing now to honour appointment to tighten a nut. Unfortunately I wouldn't recommend friend.

Now with 4 months; the car is loosing leaking water and instead of fixing you sending me a quote to ... what's the purpose of warranty???