Avoid Michanic, NOT RMI ACCREDITED any more. You will lose your warranty!

I had my vehicle (Renault) serviced by Michanic last year on 27/09/2022. Before the service I expressed my concern that I did not want to lose my warranty and the vehicle service had to comply with the OEM requirements for that particular service (4th year service). They assured me that all was in order and that they were accredited by RMI. I have just had an injector failure which was repaired by Renault at a cost of R15789.74. Renault rejected my warranty claim because the fuel filter was not changed during the 4th service done by Michanic. This means that the service did not comply with Renaults requirements which were express requirement by me so as to retain my Renault warranty. Michanic stamped my vehicle service book indicating the service was correctly done. I have approached Michanic asking for compensation for my huge outlay of nearly 16 thousand rand which as a pensioner is not affordable. They brushed me off saying that they only did a minor service claiming the filter replacement was not part of a minor service.

1. The cam belt was changed on this same service by them. This means it definitely wasn't a minor service! 2. I expressly told them beforehand that the service MUST comply with the terms of the vehicle warranty. It did not!

I approached RMI with all of the relevant documents, only to find out that they had not updated their website and Michanic is no longer an accredited member of RMI. They told me that they could not help me because Michanic was no longer a member. So much for consumer protection from RMI!

I was told by RMI that they can't help me because Michanic is not a member (anymore) and that I should register a complaint with MIOSA the motor ombudsman instead. I downloaded MIOSA forms to be confronted with race questions at the beginning of the form. ****** is no longer supposed to exist and I refuse to fill in any questionnaire with race based questions on it!! As a result I am left high and dry other than having the option of taking the matter to small claims court. This casts a very poor light on Michanic. Why did they not renew their membership? Incompetence?

MICHANIC IS NOT AN ACCREDITED MEMBER OF RMI. Do not use these people to service any vehicle that has a warranty. Any warranty claim WILL BE REJECTED by the vehicle OEM because of lack of accreditation or as in my case not doing the service correctly. Save yourself a lot of heartache and expense by giving this bunch a very wide berth and use a reputable recognized service company or the OEM instead.. Penny wise pound foolish. Avoid them.