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CK
Charles K

1 reviews | Active since Mar 2009

29 Jul 2024, 09:16

ATTIUDE AND POOR SERVICE

Good day,

Very unpleasant experience on Saturday when no one of your business showed up but only called me 3pm to inform me that he will not becoming through.

Besides the latter the assessment gentleman adding on Thursday was asked to also look into the driver side window and provide a quote, I paid for a hours assessment he was here 20 minutes, this a total *******.

I never experience such bad service and need to look at a new service company as my trust is totally broken.

0
Replies (5)
CK
Charles K's update29 Jul 2024, 12:59
Reviewer Update
Dear Monica,

Thank you very much, I am really sad to have wrote the sad report.

I am happy with what your guys did today and I am still your customer.


CK
Charles K's update30 Jul 2024, 09:10
Reviewer Update
Hi Monica,

The vehicle was recalled to avoid going onto the open road/highway as the problem is not fix. Kindly get one of your motor vehicle technicians to assist a.s.a.p.
CK
Charles K's update30 Jul 2024, 11:55
Reviewer Update
Hi Monica,

Looking forward to see your competent guys to assist on Thursday.
CK
Charles K's update30 Jul 2024, 13:39
Reviewer Update
Dear Monica,

I had the most respect in the pass for Michanic, however I need to place on record that I discussed the problem of the KIA with the Consumer Counsil of South Africa (reference number available), they are of the opinion that your assessment guy did a sloppy job and you charged me for a full hours assessment, in fact he was here less than 30 minutes. Secondly he did not provided a professional quality assessment of the problem.

Unfortunately I am loosing money daily due to the above besides the non attendance on Saturday (I got somebody to sit and wait as I had to attend to a funeral, nobody turns up, only at 3:15 pm some person called me to say he is not coming.

I concludes, you fix the vehicle on Thursday in a proper running condition, should you fail I will proceed with action through the Consumer Council, belief me your technicians will not touch one of my vehicles ever.
CK
Charles K's update01 Aug 2024, 14:35
Reviewer Update
Dear Henry, Thank you for your guys to assist today rectifying the problem. I wish to comment as follows:
  1. You need to refund me for the poor repair assessment done to the value of R860-00;
  2. You accept to pay 50% of all repair now suddenly suggested;
  3. Your assessing mechanic failed grossly to do a proper assessment of the repairs;
  4. Your mechanic repairing only followed his assessment, therefore I don’t blame him for it; and
  5. I will post this email to the following authorities:
5.1. DTI; 5.2. Consumer Council; 5.3. RMI; and 5.4. Hello Peter. To avoid point 4 I will suggest the following:
  1. You refund/credit the entire invoice for the value as to your and my knowledge;
  2. Arrange repairs to be done on Saturday (as per Cosmose’s recommendations) 03 August 2024 @ 9 am; and
  3. Allow payment (balance) only on Tuesday 06 August 2024 in order to confirm satisfactory service/repairs done.
The entire unhappiness and cost for alternative transport could have been avoid if you assessment mechanic did his job/profession correctly to assess and not be a “fly by”. I cannot agreement alternatively to any other agreement.