Absolute Waste of Time - A Cautionary Tale

I booked my car in for assessment in the hope they would pinpoint the issues I was experiencing with my car. It was booked in on January 11th and the gentleman came to collect it. After numerous calls , back and forth emails. They finally sent me a quote on the 20th for R20k. I still wasn’t given an indication as to what the specific issue was. I demanded a report and after which they offered a R5k reduction on the initial R20k quote. I insisted on the report before I paid for anything. This was sent a day later. I asked them to bring my car back because I was no longer willing to deal with the incompetence.

Upon receiving my car I noticed a chip on the windscreen and saw that the vehicle had done 390km while in their possession. I informed the gentleman who handed my keys over and he mentioned that he would take this up with management. I sent a mail following up highlighting this and have still yet to hear anything back.

The service from this company is absolutely atrocious. I suggest you stay far away from these guys. It’s pathetic to see that other people on this platform are encountering similar issues.