1 reviews | Active since Mar 2022
A very bad and frustrating experience with Michanic
I had an issue with my car and contacted Michanic to perform a diagnostic on my car to tell me what is wrong and how can that issue be resolved. After performing the diagnostic on my car (They could not even provide an original copy of the diagnostic report once the diagnostic was completed), and the result was that the throttle body sensor was faulty and that I had to be replaced by buying a new one. Prior ordering the part, they have requested that I make the payment of the full amount which will allow them to order the correct throttle body sensor for my car. After a long waiting period, that took not only over a month of several unanswered emails, and on top of that extra expenses using Uber to get to work and move around. And not even keeping me updated on how the process is moving forward, nothing, just quiet. Once the part has finally arrived, the day the mechanic must install it, he just realized that it was the wrong part… How can that be possible? After a whole month that I have been waiting without any feedback or communication from their side. All the time, I had to be the one to enhance the conversation to know what is exactly going on... (All these exchanged communication via email as well as the exact date are attached as proofs). Furthermore, they have asked me to pay an additional amount for them to get the right part as it is supposedly coming from a different supplier and that it is a bit pricy… (???) After discussion, I finally agreed for them to proceed and order the correct throttle body sensor for my car and install it… (second payment done!). At my surprise, when the mechanic came again to install the part, they once AGAIN realized they ordered the wrong part… (IS THAT MY FAULT???) This is very unacceptable, and now they have been just quiet on me since I have requested AN IMMEDIATE FULL REFUND (BOTH PAYMENTS), but they have not yet responded to me…
Dear Michanic, I want THE FULL AMOUNT reimbursed into my personal bank account IMMEDIATELY so I can try to get the proper service elsewhere. I am escalating this matter to legal representative. Poor service rendered.
On the 17th of January 2022, I had an issue with my car and contacted Michanic to perform a diagnostic on my car to tell me what is wrong and how can that issue be resolved. After performing the diagnostic on my car (They could not even provide an original copy of the diagnostic report once the diagnostic was completed), and the result was that the throttle body sensor was faulty and that I had to be replaced by buying a new one. Prior to ordering the part, they have requested that I make the payment of the full amount which will allow them to order the correct throttle body sensor for my car.
After a long waiting period, that took not only over a month of several unanswered emails, and on top of that extra expenses using Uber to get to work and move around. And not even keeping me updated on how the process is moving forward, nothing, just quiet.
Once the part finally arrived on the 11th of February 2022, the day the mechanic must install it, he just realized that it was the wrong part… How can that be possible? After a whole month, I have been waiting without any feedback or communication from their side. All the time, I had to be the one to enhance the conversation to know what is exactly going on... (All these exchanged communication via email as well as the exact date are attached as proofs).Furthermore, they have asked me to pay an additional amount for them to get the right part as it is supposedly coming from a different supplier and that it is a bit pricy… (???) After discussion, I finally agreed for them to proceed and order the correct throttle body sensor for my car and install it… (second payment done on the 17th of March 2022).
To my surprise, when the mechanic came again on the 25th of March 2022, to install the part, they once AGAIN realized they ordered the wrong part… (IS THAT MY FAULT???)This is very unacceptable, and now they have been just quiet on me since I have requested AN IMMEDIATE FULL REFUND (BOTH PAYMENTS), but they have not yet responded to me…
Please assist! I want THE FULL AMOUNT reimbursed into my personal bank account IMMEDIATELY so I can try to get the proper service elsewhere. I am escalating this matter to a legal representative. Poor service rendered.
Best Regards
On the 17th of January 2022, I had an issue with my car and contacted Michanic to perform a diagnostic on my car to tell me what is wrong and how can that issue be resolved. After performing the diagnostic on my car (They could not even provide an original copy of the diagnostic report once the diagnostic was completed), and the result was that the throttle body sensor was faulty and that I had to be replaced by buying a new one. Prior to ordering the part, they have requested that I make the payment of the full amount which will allow them to order the correct throttle body sensor for my car.
After a long waiting period, that took not only over a month of several unanswered emails, and on top of that extra expenses using Uber to get to work and move around. And not even keeping me updated on how the process is moving forward, nothing, just quiet.
Once the part finally arrived on the 11th of February 2022, the day the mechanic must install it, he just realized that it was the wrong part… How can that be possible? After a whole month, I have been waiting without any feedback or communication from their side. All the time, I had to be the one to enhance the conversation to know what is exactly going on... (All these exchanged communication via email as well as the exact date are attached as proofs).Furthermore, they have asked me to pay an additional amount for them to get the right part as it is supposedly coming from a different supplier and that it is a bit pricy… (???) After discussion, I finally agreed for them to proceed and order the correct throttle body sensor for my car and install it… (second payment done on the 17th of March 2022).
To my surprise, when the mechanic came again on the 25th of March 2022, to install the part, they once AGAIN realized they ordered the wrong part… (IS THAT MY FAULT???)This is very unacceptable, and now they have been just quiet on me since I have requested AN IMMEDIATE FULL REFUND (BOTH PAYMENTS), but they have not yet responded to me…
Please assist! I want THE FULL AMOUNT reimbursed into my personal bank account IMMEDIATELY so I can try to get the proper service elsewhere. I am escalating this matter to a legal representative. Poor service rendered.
Best Regards