Bad Customer Service

I am currently in the process of registering a house that I bought from Pompa Real Estate and I really regret the day I signed the offer with the agent that I currently deal with which is Vicky Brown. Every time when I contact her she does not answer the phone I have to make efforts to contact her and when I request something from her she does not do it until I make several calls. I called the office and asked for their customer liaison and the lady by the name of Delores answered and told me to put everything in writing because they are terribly busy. I should have known before taking this offer with them that they do not have the customer service that one expects. I feel they only care about you up to a certain point and when they get the offer they really do not care. The lady Delores also encouraged me to address this situation on any platform that I wish to because she is extremely busy to give me the contact number of the Managing Director Michael Pompa.

This is not the customer service that I would expect from someone.