Misled and misinformed, low quality sneaker

Shocking customer service from Michael kors Waterfront. I bought the Keaton signature logo sneaker which got damaged within 2 weeks I returned it back to the store on the 25th September and I was told that they will submit a damage claim and get in touch with me within 4 weeks. I was told to take the sneakers back home with me and it’s now 2 months later, I have never got acknowledgement for the claim and nothing has been communicated with me since the 25th of September. Salesman and also the same person who claimed to have submitted the damage claim for me’s name is Vuyo Mvana. Everytime I call the branch to follow up on the claim I’m always been given a run around. At this point I highly regret spending my hard earned shopping at Michael Kors