Broken promises - Poor Service

I've been a client of Micfin Funeral Policies since September 2021 and never claimed. Upon inception it was made clear that our policy premiums will never increase as a result the payout amount will also stay the same. Based on this we signed up. On 24 April 2024, I called Micfin to find out why they did not debit my bank account for the month of March. Stephanie the person I normally deal with was on leave and she advise me to call their head office. Upon contacting Micfin's head office on *** they transferred me to Chante with contact nr: *** and email: ***. She informed me that my policy is two months behind and I need to pay in R185 plus R249.75. When I questioned the R249.75, she informed me that my policy premium was increased, from April 2024 my policy is no longer R185 as it increased to R249.75.I told her that I was promised that my monthly premiums will never increase she told me that a decision was made by the underwriter. I then told her that I was not informed via sms, email or phone and all my details are with Micfin! This is an increased of 35%, I find this unacceptable and unprofessional from this establishment. First they broke their promise that my premiums will never increase and after making such a massive decision they fail to inform me!!!!