Bad service, poor workmanship, poor quailty of work

I cannot believe the service and response that I received from the Director of the company. I complained to the director Annemari Adamson about my sink falling down and causing water damage to the back cupboard. Micha Kitchen (Annemari Adamson) the director sent me a quote to repair my cupboard of R2500.00 WITHOUT sending someone out to see the damage. How can a director send you a quote without seeing the damage? this is with assumption that the quote was sent I was appalled when I received this. E-mails were flying up and down but as a director not seeing the clients view is unacceptable. Her response was that my unit was 5years old and the damage was caused due the extensive water damage this is a brand new complex I own the place I have been there for 3 years the damage is recent the wood rotting is due to the sink falling down. The service received from them is pathetic and always covering up for the company. Her response 'Considering that Micah Kitchens installs thousands of kitchens per year, and have done so for the past 32 years, 5 x bad reviews over the past 32 years ' the FACT that you got bad reviews shows how the quality and service is.

I guess they going to respond and sugar coat the entire ordeal to make it seem as if it is the clients fault, so typical.