Unfair Treatment

I put a claim on the 16th April 2024 for the 2 pot system ,after 2 weeks not receiving the funds I was advised that it may take a month,on the 18th May 2025 I called their offices again and I was told that there is nothing they can do I must log into the Mifa website which the status hasn't updated since 17th April 2025 till now. I would like to know when my funds will be paid.