Terrible pathetic customer service

Absolutely unprofessional and disgusting service. Seeing that we are faced with a pandemic and we need our money. I have been trying to claim my funds since June 2020. Got feedback they were waiting for a directive from Sars only to find out MIFA needs a certificate of service. Yet they said nothing about it in their emails. They are probably taking long extended tea n lunch breaks n cannot deliver back to the ppl their own money. Something needs to be done. Cos this is really fustrating.