Surplus payout

<p>we have waiting since March after confirming that they have all the documentation and no one can give us an ETA on payments. they are rude on the phone and unhelpful via email. what more can we do</p> <p> </p> <p>this is the email address of the person who cant answer me and wont give me a head of departments number</p> ********** <p> </p> <p>Please help</p>