Poor Service delivery from Mibco

I am very VERY AND VERY disappointed, frustrated and feel so dehumanized by Mibco. I submitted my claim in May already but to date, I have not received any form of communication. I am the one who have to make means to contact with them, driving back and forth to Randburg offices, call them, write them e-mails but still no communication from their side and they seem not to be bothered whether we are eating or not. I am writing this as a "Cry for help" as I am now defeated and do not know what to do anymore. Hello Peter can I please get any form of help to get these people to assist us, especially in such a difficult time we live in please.