POOR SERVICE DELIVERY

Such a dismal poor service delivery from mibco in Ferndale, since I have been attempting to claim my provident fund money, only to have my calls un answered or Anna Marie landline is not picked up, i have been battling to claim my money and since I am unemployed and the funds are needed in times that we are in, i have found the poor service delivery from mibco a disgrace, make one wonder how such a organization has been in existence, I have sent my claim documents via registered door to door, then I was told they needed my i.d copy, I have have again sent that via post, then they said they never received it, on June 24 I sent the i.d copy to Anna Marie via e-mail, today its the 1st day in July, and still the document is not captured on the system. I think the people working there need extensive training and maybe a wake up call.

bear in mind that postal service is costing me R185 every time I send the documents, and I don't have any source of income at this stage, today i have called the offices 3 times, still no help has been given.

If I had gone to the offices it would have been simpler, but in the covid times we are in, the risk and repercussions thereafter are fatal, and the cost of me traveling there since I'm in a different province to Mibco branch in Ferndale, so I wanna thank you for the inconvenience you have caused me...I would never recommend the service to anyone for any reasons what so ever