Ntombi Gqibitole - Terrible telephone experience with Ntombi

I called in this afternoon to enquire about my MIBCO fund and asked to receive a statement, the service that I got from Ntombi Gqibitole ********** , was horrible! she is terribly rude, Customer service clearly not a priority for her, she lashed out, and never gave me an opportunity to speak. I think that MIBCO should invest in a customer service training for her specifically. I asked to speak to her manager Mohale, who I offered to send through the voice recording of the conversation I had with her. He said he will contact me regarding feedback and a way forward.

All I can say is that if I offered customer experience like Ntombi did this afternoon , I would have been looking for a new job by tomorrow morning. Utterly disappointed!